Frequently Asked Questions
Here are some of our frequently asked questions. If you are unable to find your solution here, please contact
us directly.
1. Account and Registration
How do I create an account?
To create an account, click on the "Sign Up" button, fill in the required information, and follow the
instructions sent to your email.
Can I change my account information?
Yes, you can update your account details by logging in and navigating to the "Profile" section. Make
the necessary changes and save.
Is my account information secure?
We employ advanced security measures, including encryption and access controls, to protect your
account information.
What do I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page. Follow the
instructions to reset your password.
2. Courses and Learning
How do I enroll in a course?
Visit the course page, click on the "Enroll" button, and follow the prompts to complete the
enrollment process.
Can I access course materials offline?
Course materials are accessible only online. However, some courses may offer downloadable resources
for offline reference.
Are there any free courses available?
Yes, we offer a selection of free courses. Explore them on the "Free Courses" page.
How long do I have access to a course after enrolling?
After enrolling, you have lifetime access to the course materials, including any updates or
additions.
3. Privacy and Security
How is my personal information protected?
We prioritize the security of your information, using encryption, access controls, and secure
protocols. Refer to our Privacy Policy for details.
Can I delete my account and data?
Yes, you can request the deletion of your account and associated data. Contact our support team for
assistance.
How can I report a security issue?
If you discover a security issue or vulnerability, email our security team at
security@codeexplorer.com. We appreciate your assistance.
Do you share my information with third parties?
No, we do not share your personal information with third parties without your consent. Refer to our
Privacy Policy for detailed information on data sharing practices.
How do I contact customer support?
Contact our support team at support@codeexplorer.com for any assistance or inquiries. We are here to
help!
Are there student discounts available?
Yes, we offer student discounts on selected courses. Verify your student status to avail of the
discount during the enrollment process.
